Refund policy

Return, Refund & Shipping Policy

Effective Date: August 1, 2026

Welcome to Shreevika – Beauty You Can Wear. We strive to deliver premium quality fashion jewellery and provide the best shopping experience. Please read our Return, Refund & Shipping Policy carefully before placing your order.

Shipping Policy

Order Processing

• Orders are processed within 24–48 business hours after payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next business day.

Delivery Timeline

Estimated delivery times:

• Metro Cities: 2–5 Business Days
• Other Cities: 4–7 Business Days
• Remote Areas: 5–10 Business Days

Delivery timelines may vary due to weather conditions, courier delays, festivals, or unforeseen circumstances.

Shipping Charges

• Free Shipping on eligible products.
• Shipping charges (if applicable) will be displayed during checkout.

Order Tracking

Once your order is dispatched, you will receive:

• Tracking Number
• Courier Partner Details
• Tracking Link via Email/SMS/WhatsApp

Return Policy

Due to hygiene reasons and the delicate nature of fashion jewellery, we maintain a limited return policy.

We accept returns only if:

• You received a damaged product.
• You received the wrong product.
• You received an incomplete order.
• The product has a manufacturing defect.

Return Request Timeline

You must raise your return request within 48 hours of delivery.

Please email us with:

• Order Number
• Clear Images of the Product
• Unboxing Video (Mandatory)
• Description of the Issue

Without an unboxing video, return requests may not be accepted.

Products Not Eligible for Return

Returns will not be accepted for:

• Change of mind
• Color preference
• Style preference
• Ordered by mistake
• Minor variations in color due to photography or screen settings
• Used products
• Damaged due to improper handling
• Missing original packaging

Refund Policy

After receiving and inspecting the returned product:

If Approved

Refunds will be processed within 5–7 business days.

Refunds will be issued through:

• Original Payment Method
• Bank Transfer (where applicable)

Shipping charges are non-refundable unless the mistake is from our side.

Replacement Policy

Instead of a refund, we may provide:

• Replacement Product
• Same Product (subject to availability)
• Store Credit (where applicable)

Cancellation Policy

Orders can be cancelled only before dispatch.

Once shipped, cancellation requests cannot be accepted.

If cancellation is approved, the refund will be processed within 5–7 business days.

Damaged or Missing Orders

If your package appears damaged:

• Do not accept the package if visibly tampered.
• Record an unboxing video immediately after receiving the parcel.
• Contact us within 48 hours.

Exchange Policy

Currently, Shreevika does not offer exchanges.

Customers are requested to carefully review product details before placing an order.

Incorrect Address

Customers are responsible for providing the correct shipping address.

If an incorrect address is provided:

• Re-shipping charges may apply.
• Refunds will not be issued for failed deliveries due to incorrect address details.

Contact Us

For any queries regarding returns, refunds, or shipping, contact us:

Shreevika
Email: support@shreevika.com
Phone: +91-8655354450

Business Hours
Monday – Saturday
10:00 AM – 6:00 PM (IST)